Gear up common issues with 2-Step Verification

Lost or stolen phone

We recommend you lot:

  • Sign out of the lost or stolen phone.
  • Change your Google Account countersign.

You accept several means you can get back into your business relationship, depending on your circumstances.

Employ backup options

If you've lost access to your chief telephone, you lot can verify it's you with:

  • Some other phone signed in to your Google Account.
  • Another phone number you've added in the 2-Stride Verification section of your Google Account.
  • A backup code yous previously saved.
  • A security fundamental you've added in the 2-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't ask once more on this reckoner," y'all might exist able to sign in from that device without a second verification pace. Subsequently you sign in to your Google Account, you can manage your verification methods.

Get a new phone from your carrier

If you lose your phone, you can inquire your carrier to transfer your phone number to a new phone or SIM carte du jour.

Recover your account

My security central was lost or stolen

Choose the right steps to get back into your account, based on if you ready some other second step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key you've added to your account
  • A registered reckoner where you chose not to be asked for a verification code

Of import: If you added Advanced Protection to your account, yous tin only use a backup security central. If y'all don't have a backup security key, follow the steps to recover your account.

If you take another 2nd pace

  1. Sign in to your Google Account with your countersign and your other second stride.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security fundamental. You may desire to get an extra key y'all tin go along in a safe place.
  4. Add together the new key to your account.

If you don't accept another second step or forgot your password

Important: 2-Step Verification requires an extra step to evidence you own an account. Because of this added security, it can take  3-5 business organization days for Google to brand sure it's y'all.

Follow the steps to recover your account. You'll exist asked questions to confirm you own the  business relationship.
Use these tips to answer as best you tin.

  1. You may be asked:

    1. To enter an email address or phone number where y'all can be reached.
    2. To enter a code sent to your email address or phone number. This lawmaking helps make sure you can access that email address or telephone number.

Require a security key as your second step

If y'all turn on two-Step Verification and sign in on an eligible telephone, you can become Google prompts. To make a security cardinal your required second step, enroll in Advanced Protection.

Revoke lost backup codes

If you lot lost your backup codes, yous can revoke them and get new ones.

  1. Go to the 2-Step Verification department of your Google Account.
  2. Select Bear witness codes.
  3. Select Get new codes.

You didn't become a verification code

  • Yous might accept been sent a Google prompt instead. Learn why nosotros recommend Google prompts instead of text message (SMS) verification codes.
  • If we detect something different about how yous sign in, similar your location, you might not be able to get a verification code through text message.
  • If a text message with a verification lawmaking was sent to your phone, make sure your service plan and mobile device supports text message commitment.
    • Delivery speed and availability may vary by location and service provider.
  • Brand sure yous take adequate internet connection when you try to get your codes.
  • If you become a vocalization call with a verification code sent to your phone, you get a voicemail if:
    • You can't reply the call.
    • You lot don't have an acceptable cyberspace connection.

Tip: If yous requested multiple verification codes, only the newest one works.

My Google Authenticator codes don't piece of work

It may be because the fourth dimension isn't correctly synced on your Google Authenticator app.

To set up the right time:

  1. On your Android device, get to the primary carte du jour of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenFourth dimension correction for codes and thenSync now.

On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only touch on the internal time of your Google Authenticator app, and will not change your device's Engagement & Time settings.

An app doesn't work later yous plow on 2-Step Verification

When you turn on 2-Step Verification, y'all may demand to sign in to some apps once again.

Tip: If you tin't sign in to an app after you add 2-Step Verification, y'all may need to use an App Password.

Why you shouldn't use Google Phonation to get verification codes

If y'all apply Google Vox to get verification codes, y'all could lock yourself out of your account.

For example, if you sign out of your Google Voice app, y'all might need a verification code to become dorsum in. But, because it's sent to your Google Voice, you can't go the code.

Work, school, or other organization accounts

If yous utilise an account through your work, schoolhouse, or other group that'due south protected by 2-Step Verification, and you can't sign in, you lot can:

  • Apply backup options.
  • Contact your ambassador.

Link to set two-Stride Verification

Contact your admin.

Y'all tin't utilise a second step to sign in

Use a device you lot marked as trusted and get to business relationship recovery.

I can't sign in to my backup phone with text letters

This can happen when there'due south something unlike nearly how you sign in, like your location. You may need to move to your main phone, or some other trusted device, to sign in to your fill-in phone.

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